Q1. Which type of user are you?

Registered Vehicle Owner

Agency

Company

Driver

Q2. Have you signed up for an HKeToll account?

Yes

No

Not Sure

Toll Transaction

Q3. Have you set up auto payment function linking with credit card / bank direct debit / designated stored value account (DSVA)?

Yes

No

Toll Transaction

Q4. Why do you choose not to use auto payment?

I have not yet signed up for an HKeToll account

I prefer to settle the outstanding tolls after reviewing the toll transaction record

I am not familiar with how the auto payment function works

I do not have any payment means which can set up as auto payment

I find the setup process too complicated

Others (please specify):

HKeToll Website and Mobile Application

Q5. Are you aware that the new vehicle owner can retrieve their outstanding tolls incurred before the vehicle(s) was linked to the HKeToll account on our website and mobile app after completing the vehicle registration or transfer of ownership at the Transport Department?

Yes

No

HKeToll Website and Mobile Application

Q6. Are you aware that you can check tunnel tolls and traffic status by clicking “HKeMobility” shortcut button on our website and mobile app?

Yes

No

HKeToll Website and Mobile Application

Q7. If we extend the download period for online statements from 3 to 6 months, do you agree that this enhancement would be helpful to you?

Yes

No

HKeToll Website and Mobile Application

Q8. Do you agree that the biometric login feature (e.g. Face ID or Touch ID) makes logging into our mobile app easier?

Yes

No

HKeToll Website and Mobile Application

Q9. Which part(s) of the HKeToll website / mobile app are the most useful to you? (Tick all that apply)

Payment

Check transaction records

Check monthly statement

What’s new

Others (please specify):

Communication and Information

Q10. Do you agree that to receive information or educational materials regarding HKeToll in a paperless manner?

Agree

Disagree

Communication and Information

Q11. Which items(s) below do you think could be made paperless regarding HKeToll? (Multiple choices are allowed)

Educational materials

Terms and conditions

Personal information collection statement

Surcharge notice

Public forms

All of the above

Others (please specify):

Overall Experience of Service

Q12. How would you rate our overall service?

Very satisfied

Satisfied

Average

Dissatisfied

Very dissatisfied

Overall Experience of Service

Q13. Other advice